Our Covid Safe Policy
OUR COMMITMENT TO YOUR SAFETY AND WELL-BEING
We are taking every step we can to ensure the safety and well-being of Queenstown, our guests, and our employees.
As we continue to remain vigilant and implement stringent measures against the spread of the novel coronavirus (COVID-19), the health of all our guests and colleagues remains, as always, our top priority.
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We are following the NZ Government Protection Framework Guidelines relating to Accommodation Services
We provide full contactless check-in and out and keyless entry
Social distancing is to be maintained in the carpark and walkway areas
High-touch areas throughout the Apartments are sanitised on a regular basis
Masks are used by staff if they need to be in occupied apartments at any time
Prior to any guest arrival, single-use items are replaced, and every dish/utensil/ are cleaned between guest stays.
A disinfectant sprayer is used between each guest stay
Our employees, including cleaners, are fully vaccinated
Guests can request that cleaners come while they are not in the building
Our apartments are keyless – entry is by a digital door lock
There are minimal common areas at Koura Apartments which reduces interaction with other guests
All high-touch areas are thoroughly sanitised regularly
Hand sanitisers and face masks are available on request
Our cleaners wear masks and sanitise and disinfect surfaces daily and follow cleaning practices based on COVID Safe guidelines
All third party suppliers and visitors must strictly follow our Apartment standards in accordance with the NZ Government Protection Framework
- All employees of Koura Apartments are vaccinated
- All employees practice COVID-19 cleaning & sanitising protocols and observe social distancing
- Continuous training ensures protocols are adhered to
Prior to any guest arrival, single-use items are replaced, and every dish/utensil/ are cleaned between guest stays.
We provide full contactless check-in and out.
Our apartments are keyless – entry is by a digital door lock
There is an increased cleaning scope and frequency of cleaning in public areas, with a particular focus on high touchpoints.
Our cleaners wear masks and sanitise and disinfect surfaces daily and follow cleaning practices based on COVID Safe guidelines
We practice social distancing and our deliveries are contactless
100% Refundable Deposit
At Koura Apartments we understand that flexibility is required when planning travel in the current COVID-19 environment. That’s why we provide 100% refundable deposits for cancellations that are made as a result of COVID related health orders that prevent you from travelling.
We will even refund you for unused nights if restrictions come into effect while you are staying with us.
This means you can book your holiday with confidence – risk-free!
Please contact us if you have questions or require additional information about our preventive measures and protocols.
Koura Apartments continues to be committed to the health, wellness and safety of all our colleagues, guests and travel partners. We are in this together and we wish for everyone to stay safe and healthy.
Keep well and stay strong.