Terms of Stay

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100% Refundable Deposit

At Koura Apartments we understand that flexibility is required when planning travel in the current COVID-19 environment. That’s why we provide 100% refundable deposits for cancellations that are made as a result of COVID related health orders that prevent you from travelling.

We will even refund you for unused nights if restrictions come into effect while you are staying with us.

This means you can book your holiday with confidence – risk-free!

Read more about our Covid Safe Policy.

Standard rates:

For individual bookings of less than 3 apartments are not considered a group, the following cancellation policy applies:

If cancelled up to 48 hours before arrival no fee will be charged. If cancelled less than 48 hours before arrival, or in case of a no-show, 100% of the first night will be charged. If you are a no-show, 100% of the first night will be charged.

Pre-paid bookings: If your booking comes with a pre-payment condition it will not be possible to cancel or change your booking free of charge.

Rates are inclusive of GST, linen, daily housekeeping for apartment bookings, and an exit clean for a maximum of six adult guests (children under 3 years of age sleeping in a cot, stay free of charge).

Our Advance Purchase Rates (APR) are discounted rates and are made with the condition that they are prepaid and are non-refundable. Bookings with our APR cannot be modified or cancelled free of charge, and no refunds will be made. If you cancel the booking, or if you are a no-show, you will still be charged the full amount of your booking.

Prior to any guest arrival, single-use items are replaced, and every dish/utensil/ are cleaned between guest stays.

We provide full contactless check-in and out.

Our apartments are keyless – entry is by a digital door lock

There is an increased cleaning scope and frequency of cleaning in public areas, with a particular focus on high touch points.

Our cleaners wear masks and sanitise and disinfect surfaces daily and follow cleaning practices based on COVID Safe guidelines

We practice social distancing and our deliveries are contactless.

Read more about our Covid Safe Policy.

We accept all major credit cards, PayPal, and domestic bank transfers.

All bookings require credit card details to be held on file as security on the apartment, in case of any incidentals or damage to the property.

The credit card that we have on file presented at the time of booking will be charged the remaining amount unless an alternative has been provided before the day of check-in.

Check-in time is 3:00 pm and departure is 10:00 am on your final day. Bag storage is available.

Your apartment is kept until midnight on the day of arrival. We kindly ask you to inform the property if your expected arrival time is after midnight on the day of arrival, otherwise, you may be considered a ‘no show’.

Book a late flight? Want to sleep in? We’ll do our very best to accommodate you — just let us know in advance. Charges may apply under certain circumstances.

Free high-speed fibre internet is provided throughout all apartments.

There is a two-night minimum stay during standard times and a three-night minimum stay over Christmas / New Year’s (20th December – 5th January) and Easter holidays.

We provide our guests traveling with babies and toddlers with a travel cot. Children up until the age of three years who sleep in a cot, stay free of charge.

We also have strollers and high chairs for your use while you stay with us.

To request a travel cot or stroller, please email stay@kouraapartments.nz

Unfortunately, we are unable to accommodate pets on the property, this is with the exception of disability assist dogs.

A daily light housekeeping service to the apartments is provided free of charge. This consists of rubbish removal from the kitchen, wiping kitchen benches, and putting dishes in the dishwasher. For those staying more than seven nights, we will provide a full service on the seventh day.

A standard exit clean is included in your booking; however, you are expected to leave the apartments in a satisfactory state. Excessively littered and/or dirty conditions at departure will result in extended housekeeping hours being charged. This may include carpet cleaning or excessive rubbish removal for example.

No parties or events are to be held without prior consent from the manager.

No smoking is not permitted in the apartments.

The registered guest is responsible for the behaviour of all visitors to the apartment during the course of their stay.

Damage to the property and any costs associated with inappropriate behaviour resulting in loss of income will be charged to the registered guest.

Excessive noise that disrupts the peaceful enjoyment for the guest in the adjourning apartments, will not be tolerated whatever the time of day.

Cancellations made after 1st December for stays between 20th December and 5 January will result in 100% penalty.

We consider bookings of three apartments or more to be a group reservation. We might also consider multiple smaller bookings made by the same reservation holder a group reservation. To make a group reservation please contact +6427 286 3211 or email stay@kouraapartments.nz

Group reservations may be subject to prepayment and have the following cancellation policies:

  • If cancelled at least 8 weeks prior to arrival no cancellation fee will be charged.
  • If cancelled between 6-8 weeks before arrival date a 15% cancellation fee applies
  • If cancelled between 6-4 weeks before arrival date a 50% cancellation fee applies
  • If cancelled within 4 weeks before arrival date a 100% cancellation fee applies.

If your group booking comes with a pre-payment condition the below cancellation policy will not apply.

Koura Apartments sells gift vouchers which can be purchased at the apartments. Restrictions apply on when gift vouchers can be redeemed, please see your gift voucher for details.

Gift vouchers can only be redeemed in full and must be redeemed when the booking is made. The same cancellation policy applies to bookings made with a gift voucher as with Standard Rate bookings. In case of a no-show, or late cancellation, the gift voucher will be redeemed in full and will not be valid for reuse.

All gift vouchers are dated and expire 12 months from the date of issue. Gift vouchers have no cash value and cannot be exchanged for cash or used to pay for other services.

Koura Apartments is not responsible for lost, stolen, or destroyed gift vouchers. It is not the responsibility of Koura Apartments to provide a replacement. The gift voucher holder should contact Koura Apartments immediately upon discovering that their gift voucher has been lost, stolen, or destroyed.

On some peak dates throughout the year, different cancellation policies will apply to all bookings. Please refer to your booking confirmation for further details.