Terms of Stay
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100% Refundable Deposit
At Koura Apartments we understand that flexibility is required when planning travel in the current COVID-19 environment. That’s why we provide 100% refundable deposits for cancellations that are made as a result of COVID related health orders that prevent you from travelling.
We will even refund you for unused nights if restrictions come into effect while you are staying with us.
This means you can book your holiday with confidence – risk-free!
Read more about our Covid Safe Policy.
Prior to any guest arrival, single-use items are replaced, and every dish/utensil/ are cleaned between guest stays.
We provide full contactless check-in and out.
Our apartments are keyless – entry is by a digital door lock
There is an increased cleaning scope and frequency of cleaning in public areas, with a particular focus on high touch points.
Our cleaners wear masks and sanitise and disinfect surfaces daily and follow cleaning practices based on COVID Safe guidelines
We practice social distancing and our deliveries are contactless.
Read more about our Covid Safe Policy.
Rates are inclusive of GST, linen, daily housekeeping for apartment bookings, and an exit clean for a maximum of six adult guests (children under 3 years of age sleeping in a cot, stay free of charge).
Cancellations made prior to fourteen days before arrival – no penalty
If you simply don’t show up, the booking amount will not be refunded.
We offer a 10% discount for bookings made under non-refundable pricing.
Group apartment bookings
Bookings for more than one apartment: A cancellation policy of 25% of the booking will be applied for cancellations made for bookings of more than one apartment less than 14 days prior to arrival.
Refunds will only be made to the credit card debited for the original transaction amount. There is a standard 3% cancellation fee.
Check in time is 3:00pm and departure is 10:00am on your final day. Bag storage is available
Book a late flight? Want to sleep in? We’ll do our very best to accommodate you — just let us know in advance. Charges may apply under certain circumstances.
Free high-speed fibre internet is provided throughout all apartments.
There is a one-night minimum stay during standard times and a three-night minimum stay over Christmas/New Years (20th December – 5th January) and Easter holidays.
We accept all major credit cards, PayPal, and domestic bank transfers.
All bookings require credit card details to be held on file as security on the apartment, in case of any incidentals or damage to the property.
The credit card that we have on file presented at the time of booking will be charged the remaining amount unless an alternative has been provided before the day of check-in.
We provide our guests traveling with babies and toddlers with a travel cot. Children up until the age of three years who sleep in a cot, stay free of charge.
We also have strollers and high chairs for your use while you stay with us.
To request a travel cot or stroller, please email firstname.lastname@example.org
Unfortunately, we are unable to accommodate pets on the property.
A daily light housekeeping service to the apartments is provided free of charge. This consists of rubbish removal from the kitchen, wiping kitchen benches, and putting dishes in the dishwasher. For those staying more than seven nights, we will provide a full service on the seventh day.
A standard exit clean is included in your booking; however, you are expected to leave the apartments in a satisfactory state. Excessively littered and/or dirty conditions at departure will result in extended housekeeping hours being charged. This may include carpet cleaning or excessive rubbish removal for example.
No parties or events are to be held without prior consent from the manager.
No smoking is not permitted in the apartments.
The registered guest is responsible for the behaviour of all visitors to the apartment during the course of their stay.
Damage to the property and any costs associated with inappropriate behaviour resulting in loss of income will be charged to the registered guest.
Excessive noise that disrupts the peaceful enjoyment for the guest in the adjourning apartments, will not be tolerated whatever the time of day.
Cancellations made after 1st December for stays between 20th December and 5 January will result in 100% penalty.